How can we help?

No. Online you pay the deposit by card or bank transfer, and the balance at pick-up in cash or with the card you prefer. Usually no card is needed at pick-up; only for some cars the partner asks for any card, debit included, as a guarantee, with no pre-authorisation and no charges.

Online only the deposit; the rest when the car is handed over. You see both amounts before booking, and the total includes rental, taxes and full cover (Super Casco). Only tolls, parking, fuel and fines are excluded.

You book and pay the deposit with Gianni Grillo. The car is handed over by one of our selected local rental partners, and at pick-up you sign the contract with the partner, with all the Gianni Grillo conditions. The partner’s name and contact details are in the confirmation; Gianni Grillo remains your point of contact for the whole rental.

Yes, from the customer area with the email you booked with. The rules for changes and cancellations are in the terms and conditions.

We send you a quote with the same conditions: zero excess and no credit card required.

The exact point, with photos, a map and the number of the person handing over the car, is in the booking confirmation. On the destination pages you will find directions for Palermo, Catania and Trapani.

Give us your flight number when you book: we track it and organise ourselves. If the handover slips into an out-of-hours slot, at some locations the out-of-hours service fee applies and is added to the balance.

Yes, the service runs 24 hours a day at Sicilian airports. The out-of-hours fee only applies at some locations and in some time slots: if you enter the time when booking, it is already in the total.

Yes, within the same region. The supplement, when there is one, is already in the price you see before booking.

Bodywork, tyres, glass, mirrors, roof, underbody, interior, theft and vandalism, with zero excess. It is included in the price.

No, the security deposit is zero: nothing is blocked on your card and there is no cash deposit.

Yes, 24 hours a day and free of charge: on-the-spot help, towing and a replacement car in case of breakdown.

You choose the category: that is the one we guarantee. The model is the one shown or a similar one.

For many categories: you add it as an extra after choosing your car.

Yes, within the pick-up region.

A valid driving licence and an identity document for every driver. You can upload them in advance from the customer area, so pick-up is quicker.

Not in Italy, it is included. Abroad it depends on the country: you see it before booking.

It may be needed for licences issued outside the European Union. The rules for each country are in the full FAQ on the booking site.